How HelloUniversity handles personal information across the main platform.

This notice explains, at a platform level, how HelloUniversity may collect, use, store, and protect personal information when users access the main site, create accounts, use shared platform features, or contact support.

Last updated: June 9, 2026 Operated by 4HProjects

Controller and Scope

Who is responsible for this notice

HelloUniversity is a platform developed and operated by 4HProjects. This privacy notice applies to the main HelloUniversity experience and describes general platform-level handling of personal information.

This page is intended as an operational privacy notice for the product experience. It does not replace service-specific notices, institutional policies, or formal legal review requirements that may apply in particular deployments or partner environments.

Information We May Collect

Categories of information

The specific information involved can vary depending on the feature, role, or workflow being used.

Account and identity details

Information such as name, email address, student ID number, school or institution details, account role, and other details supplied during account creation or support requests.

Technical and usage data

Information such as IP address, browser type, device information, request activity, and page interaction data used for security, diagnostics, and product operations.

Learning and workflow data

Information generated through lessons, class-related workflows, quizzes, attendance-related features, and other academic platform interactions. This includes game and interactive session data — such as individual responses, scores, rankings, elapsed time, and late-submission status — generated through ClassRush or similar live game features. This data is associated with the student account and retained as part of the academic record.

Support and communications

Messages, inquiries, and contact details submitted through support or contact channels when users need assistance or report issues.

Real-time session data

During live game sessions such as ClassRush, real-time activity data — including display name, score, and connection state — may be captured via WebSocket connections to support live leaderboards and session management. This data is held in memory during the session and portions of it are persisted upon submission.

How Information May Be Used

Operational uses

To create, authenticate, and manage user accounts.
To provide lessons, dashboards, search, support flows, and other platform features.
To maintain platform reliability, security, and fraud prevention controls.
To respond to user inquiries, access issues, and support requests.
To improve user experience, navigation, and product workflows.
To comply with legal obligations, institutional requirements, or valid government requests where applicable.

Security, Retention, and Sessions

How information is stored and safeguarded

Security

HelloUniversity uses administrative, technical, and operational safeguards intended to reduce unauthorized access, misuse, disclosure, or loss of information. No internet-based system can promise absolute security, but the platform aims to apply reasonable controls aligned with the nature of the service.

Retention

Information may be retained only for as long as needed for account administration, platform operations, security review, support handling, records management, or legal and institutional obligations. Retention periods can vary by workflow and data type.

Cookies, sessions, and analytics

The platform may use session technologies, analytics tooling, and related browser-side mechanisms to support authentication state, navigation, reliability, diagnostics, and service improvement across the main site. The platform uses Google Analytics 4 to understand traffic, usage patterns, and product performance. This service may collect page-level data on both public and authenticated pages, including browser type, device information, and interaction events. More detail is available in the Cookie Policy.

reCAPTCHA and bot protection

The signup flow uses Google reCAPTCHA v3 to detect automated or abusive activity. During verification, your IP address and a reCAPTCHA token are transmitted to Google's servers. Google processes this data under its own terms. See Google's Privacy Policy for details on how Google handles this information.

User Rights

What users may request

Request access to personal information held in relation to the platform.
Request correction of inaccurate or outdated personal information.
Request deletion, blocking, or limitation where appropriate and legally permitted.
Raise concerns about how personal information is being used.
Ask for clarification when a workflow or notice is unclear.

Updates

Changes to this notice

This page may be updated as the platform evolves. Material changes should be reflected by updating the notice content and the `Last updated` date shown on this page.

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